domains
The domain, the hosting account and the logins. Whose name they are in, and what happens when a partnership ends.
Your website is down. Now what?Friday afternoon, a customer says your site is not working, and on your own computer it works fine. What you actually do in the next ten minutes: how to check, what the error message tells you, and which of the three doors to knock on.Read more
Why your email lands in spamA message filed as spam gives you no error, no notice and no bounce. The three settings that tell the receiving side a message is really yours, and the one contact form that sends your customers' mail under a stranger's name.Read more
Who actually owns your website?The domain, the hosting, the site itself and the accounts around it are four separate things, and they can have four separate owners. How to find out in half an hour whose hands your keys are in.Read more
The web words nobody explains to youYou nodded through a meeting about A records and TTL. The invoice says "unlimited", the report shows a red LCP. Here are those words back, in groups and a sentence apiece, every abbreviation written out. Including the three that actually cost money when they go wrong.Read more